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Technology Laboratory Assistant

Minimum Qualifications:

• Academic Standing: Undergraduate student in good standing for prior 2 semesters; 3.0 cumulative GPA or greater; resume and references
• Computer Software Skills: Must attend up to three hours of training per semester to become confident with new software applications and operating systems.

Desired Qualifications:

• Experience as a trainer, mentor, or instructor, especially in a peer setting and/or in areas related to technology
• Experience in a customer-service setting
• Self-motivated, proactive learner with an active interest in technology and commitment to academic excellence

Basic Job Expectations

• Scheduling and Recordkeeping:
  
  Work all assigned shifts or find a replacement at least three days in advance; maintain logs of Lab activity and service needs; maintain supply of bi-weekly and other time sheet forms in Tech Lab; collect and store time sheets and other paperwork from students after hours; distribute vouchers to students, as requested by Cornerstone staff
• Customer Service:
  
  Provide accurate information to students and visitors about Cornerstone resources, services and events; assist in maintaining current literature and informational displays; handle information requests submitted by students and visitors in person or electronically; scan and electronically file materials to be used by students receiving accommodations from Disability Resources; provide hands-on training and support for Lab users as requested
• Procedure:
  
  Maintain security and appearance of facilities, including Cornerstone classrooms; adhere to the Washington University Computer Use Policy; adhere to Cornerstone Policies.
• Support for Disability Resources
  
  Facilitate the administration and drop-off of proctored exams for students receiving testing-related disability accommodations.
• Promotion and Publicity:
  
  As directed by the Technology Services Specialist, participate in Cornerstone's efforts to publicize the Tech lab and its resources to WU undergraduates, both at campus events and gathering places as well as in online forums.

More Information?

Call 935.5914 or e-mail mgetty@wustl.edu.